Report Issue
Residents report maintenance concerns directly through the Dominium portal. Each issue is instantly logged, assigned to the right administrator or supplier, and tracked in real time — with status updates pushed back to the resident throughout the entire process.
Key Capabilities
- One-click issue submission from the resident portal
- Photo and description upload per report
- Instant notifications to administrators and block managers
- Real-time status updates visible to residents
- Supplier assignment tracked within the report
- Email notifications to all relevant parties at each stage
- Full resolution history per reported issue
How Report Issue Works
A closer look at what's under the hood.
Seamless Issue Management for Your Community
Residents report any concerns they encounter through the user-friendly Work Requests feature in their personal portal. Issues range from maintenance needs to general inquiries — submitted directly through the system for streamlined processing. No phone calls, no email chains, no WhatsApp groups. The submission process is straightforward: describe the issue, attach photos, and submit in under a minute.
Reporting an Issue
When residents submit issues, designated administrators and employees receive instant notifications to facilitate rapid response. The software promotes community engagement by centralising communication and simplifying the reporting process. All reports are logged with a timestamp, categorised by type, and immediately visible to every relevant member of the management team.
Stay Updated on Your Issue
Residents receive real-time updates on the progress and resolution of every report they submit — from initial acknowledgement through supplier assignment to final resolution. The system ensures all relevant parties receive immediate notifications at each stage. This approach guarantees concerns are addressed swiftly and residents feel genuinely heard throughout the process.
Transparent Resolution History
Once an issue is resolved, the full history of the report — including submission details, assigned personnel, status changes, and resolution notes — is stored in the system permanently. Residents can review the complete record from their portal, and administrators have a verifiable audit trail for every maintenance request that has ever been raised in the building.
Ready to see Report Issue in action?
Book a free demo and we'll walk you through everything Dominium can do for your portfolio.