Work Requests
Residents submit maintenance issues directly from their portal. Admins assign jobs to employees or suppliers, track every request from submission to resolution, and keep residents updated in real time — with zero email chains and a complete audit trail.
Key Capabilities
- Online issue submission by residents from their portal
- Instant admin and employee notifications on submission
- Assign jobs to internal employees or external suppliers
- Track status: Open → In Progress → Closed
- Real-time status updates pushed to residents
- Automated supplier reminders 24 hours before scheduled work
- Full audit trail of every work request and resolution
How Work Requests Works
A closer look at what's under the hood.
Receive Reports for Issues from Residents
Dominium provides residents with a straightforward platform to log maintenance requests or concerns seamlessly through their personal portal. Issues can range from maintenance needs to general inquiries — submitted directly through the system without phone calls, emails, or WhatsApp messages. Administrators and block managers receive instant notifications the moment a new report is submitted.
Update Status for Client Visibility
Dominium prioritises transparency between administrators and residents. Clients receive real-time updates at every stage of their reported issue — from initial acknowledgement, through supplier assignment, to final resolution. Residents can track progress directly from their portal at any time, eliminating the need to call or email for updates and reducing inbound communication significantly.
Assign to the Right Supplier Instantly
Administrators assign reported issues to the appropriate supplier directly within the platform. Suppliers receive detailed email notifications outlining the task requirements, location, and any supporting photos provided by the resident. Automated reminders are sent to suppliers 24 hours before their scheduled service date — reducing no-shows, improving service quality, and keeping residents satisfied.
Complete Audit Trail
Every work request, status change, supplier assignment, and resolution note is logged with a timestamp in Dominium. This creates a verifiable maintenance record for every building — essential for AGM reporting, insurance claims, and compliance documentation. Administrators always have a clear history of what was requested, who was assigned, and when the work was completed.
Ready to see Work Requests in action?
Book a free demo and we'll walk you through everything Dominium can do for your portfolio.